- Case Study
UX CENTERS was looking for a solution for optimal production management.
Customer relation
Public Sector
Industry
Education
Service
Health
Customer relation
Creating customer value for a unique experience.
Flexibility
The ceBox solution allows you to bring great flexibility to your call centres by programming different Masters according to the operations of the day, week or month, on the same extension. With a few clicks or in an automated way, you assign the Master dedicated to an operation to a user at a defined time or date. In the event of an increase in load, you can extend an operation to one or more other sites, in one click. In just a few minutes, the environment dedicated to the operation is in production on the defined workstations, offering unparalleled responsiveness and flexibility to your call centres.
Simplified maintenance and homogenisation of the fleet
The IT department can manage all workstations from a centralized multi-site console, eliminating the need to travel. The deployment of remote updates is carried out in record time. You benefit from a perfect homogenisation of the computer park: the OS and the applications delivered on the stations are protected and unalterable. With ceBox you can benefit from savings of up to 67% on time spent and 55% on dedicated costs.
Performances and high availibility
From a central console, you manage the deployment and updates of the workstations distributed across your call centres. The workstations are always functional, with unequalled performance and constant over time. Your advisors have reliable PCs that allow them to access business tools. There is little application latency because the applications are run locally, unlike other VDI solutions.
Security -
ceBox allows you to block the USB ports and thus secure your customers' data. In the event of a malicious installation, a simple reboot is all that is required to restore a healthy workstation. In the event of a cyber-attack, you can guarantee that production will resume within minutes. Business can resume and you meet your commitments to your customers (QoS, processing time).
Our clients in customer relations sector
Discover some customer references
They talk about their experience with ceBox.
Every day, our customers save money on the installation, management and maintenance of their IT equipment. Let's go back to the basics and discover the many advantages of ceBox by business sector! The rationale behind a decision that is supported by the CIO, users and management alike.
