The continuity of telephone services is the main expectation during an IP telephony migration project, in order to guarantee the proper functioning of communications, switchboards, customer relations and collaboration between employees.
IP telephony migration, what are the expectations of CIOs?
Beyond the need to guarantee continuous service, companies need to keep their numbers. This is possible thanks to number portability. Portability requires the intervention of the current provider, the new provider and the network operator.
Within telephony departments, administrators are looking for control over deployment times to avoid delays and budget overruns. They also want to have more autonomy and flexibility, in order to simply adjust users, increase or reduce their number without difficulty.
Users' reluctance to change can be a fear. For this reason, local support must be put in place with user and administrator training.
How do XiVO and Jaguar Network ensure a secure, smooth transition and continuity of service?
Grâce à ses API, XiVO bénéficie d’une forte ouverture lui permettant une réelle interopérabilité avec l’environnement existant et les outils en place : (téléphonie, CRM, ERP, agenda …). Le procédé appelé "cut-off". offers the possibility to migrate the computer park without impacting production and without any interruption of services for the users. A data collection is carried out beforehand, in order to ensure the smooth running of the migration and to locate the points of vigilance.
XiVO interconnects with the existing telephony solution and is positioned directly between the operator and the current telephony solution, via SIP Trunk/ISDN links (T2/T0). During this transition, companies are accompanied from start to finish by dedicated teams. Finally, the customer chooses the pace of his migration, 30 days, 300 days, etc.
The XiVO link with Jaguar Network and the current telephony system allows the DIDs to be migrated at their own pace and without service interruption. During the migration, or by dissociating the two, slice by slice, site by site or service by service and this without impacting production.
What are the benefits of this soft migration?
Simplified configuration for administrators. XiVO's interoperability allows synchronisation with business tools and environments, such as the LDAP directory. This synchronisation facilitates modifications, deletions of users, etc.
Instant deployment for users. WebRTC (Web Real Time Communication) is a technology that frees you from the traditional telephone set by integrating it into a web browser. Users connect to a web interface and can make and receive calls on PC, tablet or smartphone. All features are available in WebRTC. Thanks to this technology, thousands of users have been able to switch to teleworking in a few days.
Easy deployment for administrators. New phones automatically replace existing ones. Deployment is further simplified with provisioning, which automatically configures the phone set with a code.
Unifying telephony, XiVO permet un routage intelligent et simple entre les solutions, pour une migration au bon rythme. XiVO est la plateforme entre les solutions existantes et l’opérateur, facilitant la migration notamment vers l’opérateur Jaguar Network.
A migration control for the administrators. Users will be migrated progressively to the new solution (department by department, site by site, building by building). XiVO routing tables redirect internal and external calls through the links.
A seamless migration for users. They benefit from a centralized and unique directory for all telephony solutions thanks to a connection to LDAP, BDD and Active Directory. Finally, XiVO allows the takeover of your phone fleet (Yealink, Snom, Polycom).
