Why adopt a call centre solution?
There are several reasons for choosing a VoIP call centre solution: to increase customer satisfaction, to avoid queues, to enable cloud-based telephony, to collect data on incoming and outgoing calls from your operators...
Compared to traditional telephony, VoIP telephony has many advantages, even more so if it is coupled with good call-centre management software like XiVO CC.
Les avantages d’un logiciel de centre d’appels sont donc nombreux mais leur mise en place peut parfois être fastidieuse. C’est pourquoi nous avons décidé de mettre en place XiVO CC.
Why choose our XiVO CC call centre solution?
Many call centre tools exist today. However, our VoIP call centre solution is one of the most advanced for call centre operators.
Our call centre software allows sales and customer service staff to retrieve customer records in real time, track call histories and set up an interactive voice server very easily.
Call management for the call centre manager is also simplified by the ability to set up automatic distribution rules and to monitor the performance of his teams in real time.
But above all, our call centre software can be perfectly integrated with your IT environment and your business tools. Your interface is adapted to your needs.