XiVO CC is an open source call centre solution that provides your teams with tools and agility for smooth contact with your customers. Thanks to its native functionalities, it creates optimisation and added value for customer relations.
The supervisors have real control over the activity. Available as a softphone, the XiVO CC slution offers greater mobility. This means that contact centres benefit from great fluidity in their customer journey. The user experience is a factor of excellence and guarantees the loyalty of your customers. The highlight: our proximity to your customers and a detailed understanding of your needs.
XiVO Agent is the interface dedicated to contact centre advisors. As a result, it allows them to manage and control their activity.
The dedicated tool for the call centre supervisor
The CC Manager interface allows for real-time monitoring of the activity. In addition, supervisors can also configure distribution
mechanisms on the trays.
The XiVO CC solution supports every company in achieving its
business objectives and increases the performance of your customer relations.
The interfaces dedicated to advisors and supervisors are intuitive and ergonomic.
Improve the customer experience to create a true brand experience.
Benefit from real-time and delayed operational reporting,
Thanks to the integration with business tools, you will benefit from a single interface.
La collaboration entre l’Université de Lille et XiVO via son distributeur Acipia a débuté en 2013 avec le projet de refonte des installations téléphoniques de l’Université Lille 2. Ce projet consistait à homogénéiser l’ensemble des sites (environ 2000 personnes pour Lille 2) répartis sur la métropole lilloise. La bascule vers le ToIP s’est faite progressivement à partir de 2014.
Nous avons retenu XiVO pour son déploiement facile et rapide, son autonomie, l’unification de la téléphonie et ses avantages économiques.
We chose XiVO for its open source nature, interoperability and ability to integrate with our information system. The results: 3 call centres configured for teleworking in a few weeks to stay connected with our students.
On a day-to-day basis, everything is simple: consulting the directory, making a call, the extranet is also particularly useful and efficient for managing my operations.
We want to control the operation of our IT and telephone resources locally so that we can manage as much as possible in-house development and maintenance. We want a more compact technology portfolio, with a drastic selection of robust and flexible products.
Nous avons choisi XiVO pour son caractère Open Source, son interopérabilité et sa capacité d’intégration à notre système d’information. L’outil s’interconnecte avec notre erp, notre solution de BI, etc… Il y avait également un enjeu fort pour le business, la vente et le service client.
XiVO's assistance from the preliminary project to the final implementation of the project, as well as the support, were very good from start to finish. The autonomy of administration and the simplified daily use of the solution are really a plus. There is a real ease of use for the users. From a user point of view, the solution is very easy to learn.
The advantages of XiVO for education are budgetary control thanks to the absence of a licence and the open source nature of the solution, close support from the publisher - there is no third party to deal with, which is a real advantage - and finally the stability of the solution.
Integrate XiVO with your customer relations tools (CRM, ERP, collaboration, etc.) and optimise their use with a unified communications solution.
Depending on your tool, connect XiVO and benefit from :
Digitalise your call centre with our XiVO WebRTC softphone solution. Allow your advisors and supervisors more mobility and teleworking. The XiVO WebRTC solution has been used for many years by local authorities, private companies and contact centres alike. It allows telephony to be dematerialised. Teleworking employees can make and receive calls and search for contacts in the telephone directory from their computer.
Opt for a sovereign, free, high-performance and secure solution.
Do you manage or want to create a call centre for your company? Are you looking for a call centre solution to manage all your IP telephony calls?
Discover XiVO CC, the most complete and open source call centre management tool to manage your inbound and outbound calls with ease.
There are several reasons for choosing a VoIP call centre solution: to increase customer satisfaction, to avoid queues, to enable cloud-based telephony, to collect data on incoming and outgoing calls from your operators...
Compared to traditional telephony, VoIP telephony has many advantages, even more so if it is coupled with good call-centre management software like XiVO CC.
Les avantages d’un logiciel de centre d’appels sont donc nombreux mais leur mise en place peut parfois être fastidieuse. C’est pourquoi nous avons décidé de mettre en place XiVO CC.
Many call centre tools exist today. However, our VoIP call centre solution is one of the most advanced for call centre operators.
Our call centre software allows sales and customer service staff to retrieve customer records in real time, track call histories and set up an interactive voice server very easily.
Call management for the call centre manager is also simplified by the ability to set up automatic distribution rules and to monitor the performance of his teams in real time.
But above all, our call centre software can be perfectly integrated with your IT environment and your business tools. Your interface is adapted to your needs.
Manage your workstations remotely, opt for simplified administration from an ergonomic console.
Want to discover and try the XiVO solution?
We propose you to download it for free in a few clicks!
Bonjour, Vous pouvez télécharger notre solution XiVO via ce lien :
Bonne installation et bonne découverte !
L’équipe Wisper
