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They chose XiVO.
When do you you take the plunge?

Relation client

XiVO supports industrial companies in their digital transition to a connected industry, resolutely turned towards the future.  The XiVO solution adapts to the challenges and rapid changes in the industrial sector.

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Shape your customer relationship

Customer experience is a strategic priority for contact centres. In order to transform this customer experience into business and loyalty, the open source solution dedicated to the contact centre, XiVO CC, offers advanced and tailor-made functionalities.

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Manage your business in real time

Supervisor, agent, customer, each stakeholder in the customer relationship is integrated in an optimised and dynamic way in the XiVO solution. Benefit from ergonomic, intuitive interfaces and facilitate the work of your agents and supervisors.

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Optimise customer interactions

XiVO CC allows you to visualise the customer journey in order to better anticipate their needs. This will enable you to offer a unique customer experience, improve customer satisfaction and loyalty.

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Smart data for your contact centre

Its smart data functionalities enable it to anticipate the customer's request and to make the customer's experience more fluid, for maximum satisfaction. The reconciliation of telephone data with the customer's identity facilitates the construction of personalised analytical documents.

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Connect XiVO to your business tools

XiVO CC is an interoperable solution at the heart of your contact centre. It allows integration with your business tools, Salesforce, Microsoft Dynamics, Sage, Coheris, GLPI, but also with your internally developed tools.

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Offer more mobility

Your agents and supervisors will be up and running in a matter of moments, thanks to WebRTC technology (Softphony). All you need is a connection and a computer to access the solution.

We want to control the operation of our IT and telephone resources locally so that we can manage as much as possible in-house development and maintenance. We want a more compact technology portfolio, with a drastic selection of robust and flexible products.
quotes vecto
- Pierre-Stéphane Sevellec - Telephony and contact centre solutions architect - Groupama Auvergne Rhône Alpes
Our clients in customer relations

The XiVO solution has been established in contact centres for many years.

They talk about their experience with XiVO

Read the XiVO testimonials from public administrations.

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