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Relation client

XiVO supports industrial companies in their digital transition to a connected industry, resolutely turned towards the future. The XiVO solution adapts to the challenges and rapid changes in the industrial sector.

Shape your customer relationship

Customer experience is a strategic priority for contact centres. In order to transform this customer experience into business and loyalty, the open source solution dedicated to the contact centre, XiVO CC, offers advanced and tailor-made functionalities.

Manage your business in real time

Supervisor, agent, customer, each stakeholder in the customer relationship is integrated in an optimised and dynamic way in the XiVO solution. Benefit from ergonomic, intuitive interfaces and facilitate the work of your agents and supervisors.

Optimise customer interactions

XiVO CC allows you to visualise the customer journey in order to better anticipate their needs. This will enable you to offer a unique customer experience, improve customer satisfaction and loyalty.

Smart data for your contact centre

Its smart data functionalities enable it to anticipate the customer's request and to make the customer's experience more fluid, for maximum satisfaction. The reconciliation of telephone data with the customer's identity facilitates the construction of personalised analytical documents.

Connect XiVO to your business tools

XiVO CC is an interoperable solution at the heart of your contact centre. It allows integration with your business tools, Salesforce, Microsoft Dynamics, Sage, Coheris, GLPI, but also with your internally developed tools.

Offer more mobility

Your agents and supervisors will be up and running in a matter of moments, thanks to WebRTC technology (Softphony). All you need is a connection and a computer to access the solution.

We want to control the operation of our IT and telephone resources locally so that we can manage as much as possible in-house development and maintenance. We want a more compact technology portfolio, with a drastic selection of robust and flexible products.

- Pierre-Stéphane Sevellec - Telephony and contact centre solutions architect - Groupama Auvergne Rhône Alpes

Our clients in customer relations

The XiVO solution has been established in contact centres for many years.

Public Administration

Thanks to its Open Source model, communities and public administrations benefit from an open, free and interoperable IP telephony solution.

Towards open source and free public administrations!

Article 16 of the Law for a Digital Republic encourages local authorities to "use free software and open formats when developing, purchasing or using all or part of their information systems." And this, in order to "preserve the control, sustainability and independence of their information systems."

A solution anchored in the public sector

The solution has been popular with local authorities for many years. Discover all our references in the public sector.

Performances and high availibility

Mobility is more than ever an issue for communities. Agents must be able to work from any location and ensure the continuity of public service. From welcoming to collaboration between agents, XiVO allows you to benefit from all the remote telephony features.

XiVO is now referenced in Ugap's multi-editor market

Ugap gives public administrations immediate access, without having to conclude any contract, to more than 1.4 million active references from more than 3400 active markets. Find all the software part composing your XiVO in the multi-publisher market of Ugap.

Offer a proximity welcome

XiVO is an ergonomic solution for managing subscriber calls. It can be integrated into your information system and thus guarantees a quality of service for your users.

Marianne & XiVO standards, an irreproachable welcome for users

Provide your users with the best possible welcome, in accordance with the Marianne standard. Find out more about the commitments that the XiVO solution meets.

We chose XiVO for its easy and fast deployment, its autonomy, the unification of the telephony and its economic advantages.

- Rémi Bougeard - Network and telecom project manager - City of Lille

Our clients in the administration sector

Find out why they all choose XiVO

Industry

Integrate XiVO with your business tools

Salesforce, Microsoft Teams, Microsoft Dynamics, Sage, GLPI, the XiVO solution integrates with your business tools, your IS and your existing environments. Benefit from a digitalized telephony solution connected to your business applications for greater productivity and efficiency. XiVO brings you greater accessibility to your daily work tools.

Mobility -

Digitalize your telephony with our XiVO softphone solution. Allow your users to be more mobile and to work from home. The XiVO solution in WebRTC allows you to dematerialize telephony. Teleworking employees can make and receive calls, search for contacts in the company directory, simply from their computer via a web browser. The DECT phone ranges offer your employees a strong mobility within your premises.

Multi-site management and progressive deployment

You have several sites and you want a progressive deployment? XiVO offers you this possibility thanks to a smooth migration. Users will be migrated progressively to the new solution, department by department, site by site, building by building. XiVO's routing tables redirect internal and external calls through the links. XiVO allows a real control of the migration for the administrators.

Cost control

With a no-cost licensing model, XiVO enables industrial companies to achieve economies of scale while benefiting from native and advanced features. Our approach is revolutionizing the enterprise telephony market with its cost/performance ratio.

Offer more mobility

With the XiVO WebRTC solution, education and research agents can work from any location and provide a quality telephone service to users. The single account feature allows the user to choose which terminal to route their calls to, IP Phone or PC Softphony, WebRTC .

XiVO is now referenced in Ugap's multi-editor market

Ugap allows public administrations to access immediately, and without having to conclude any contract? Find all the software part composing your XiVO in the multi-publisher market of Ugap.

On a day-to-day basis, everything is simple: consulting the directory, making a call, the extranet is also particularly useful and efficient for managing my operations.

Jérémie Boisset

Our customers in the industry sector

XiVO offers real ease of installation and use. It is the choice of efficiency, connectivity and freedom for the industry.

Education & Research

The XiVO solution is adapted to the specific requirements and needs of the education sector. It has a place of choice with the largest French schools and universities. Discover its benefits for education and research.

A solution rooted in education and research

Universities, research centers, colleges, etc., the XiVO solution has been used for many years in the education and research sector.

Benefit from a progressive migration for your sites

You have several sites? Deploying the XiVO solution allows a progressive migration at your own pace.

Marianne standard, an irreproachable customer service

Provide your users with the best possible welcome, in accordance with the Marianne standard. Find out more about the commitments that the XiVO solution meets.

Connect XiVO to your business tools

XiVO integrates with existing information systems and environments. Benefit from SIP access security, RENATER interconnection and application redundancy.

Offer more mobility

XiVO is now referenced in Ugap's multi-editor market

Ugap allows public administrations to access immediately, and without having to conclude any contract? Find all the software part composing your XiVO in the multi-publisher market of Ugap.

The advantages of XiVO for education are budgetary control thanks to the absence of a license and the Open Source nature, the close support provided by the editor, there is no third party contact, which is a real advantage, and finally the stability of the solution.

— Sébastien Beaudlot -System, Network, Fixed and Mobile Telephony Administrator - University of Avignon

Our clients in education sector

Find out why they all choose XiVO

Service

The XiVO solution guarantees optimized customer relations for companies in the service sector. XiVO transforms every call into a business opportunity, thanks to simplified management of IP telephony. Benefit from unified communications for all users, high mobility for employees and interconnection with your business tools.

An efficient reception for a premium customer relationship

XiVO solution's functionalities allow you to anticipate customer requests and make their journey more fluid, for maximum satisfaction. Create an impeccable welcome for your customers and guarantee business continuity. The processing of statistics and big data facilitates the construction of personalized analytical documents for your customer relations.

Collaborative solution

Increase your efficiency with our open source collaborative tool. Video conferencing, chat, screen sharing, multi-participant conferencing, XiVO offers advanced and scalable collaboration features.

Integrate XiVO with your business tools

Make and receive calls directly via XiVO integrated into your business tools. Salesforce, Microsoft Teams, Microsoft Dynamics, Sage, GLPI, LDAP synchronization, the XiVO solution integrates with your business tools, your IS and your existing environments. Integrated call strips, caller ID, click-to-call, call management, call qualification, take advantage of integrated functionalities for significant time and productivity savings.

Mobility, simplify your daily life

XiVO softphone solution is installed and used on your computer, mobile and tablet. It allows you to use your professional landline phone number via a web browser, wherever you are and whenever you want. Take advantage of all the features of the XiVO softphone collaborative tool.

- Pierre-Stéphane Sevellec - Telephony and contact centre solutions architect - Groupama Auvergne Rhône Alpes

Our clients in the service sector

XIVO creates solutions that meet the requirements of service companies. Our expertise allows us to accompany companies towards a modernized IP telephony, agile and adapted to their environments.

Health

XiVO creates IP telephony adapted to hospitals, combining simplicity, performance and security. Its mastery of call processing guarantees smooth communication between hospital staff and patients.

Integrate XiVO with your business tools

Thanks to its interoperability and APIs, XiVO can be integrated with hospital business tools. We create customized interconnections adapted to your specific business applications. XiVO can easily connect to your existing environment to improve the flow of calls and communication.

An irreproachable reception

Call grouping, redirection, and busy signal management allow you to easily configure your IVR. Route calls to the right agents at the right time. Streamline the reception of your establishment and do not miss any call.

An optimized call center to serve patients

The XiVO interface allows for real-time control of call center activity. Supervisors can configure call distribution mechanisms. Agents have an easy-to-use ergonomic interface.

Advanced statistics

The XiVO solution processes real-time data from your call center to create the best patient relationship and optimize interactions. The data processing in the solution creates advanced statistics on calls, waiting times, history, etc. Benefit from customized dashboards by department.

Autonomy of administration

With XiVO, you have a scalable telephony solution, with online access to updated documentation. To ensure autonomy, your teams are trained in the deployment and daily management of your telephony. Take advantage of IP telephony features in complete autonomy.

Cost control

With a no-cost licensing model, XiVO allows hospitals to achieve economies of scale while benefiting from native and advanced features. Our approach is revolutionizing the enterprise telephony market with its cost-performance ratio.

Reinforced terminals

XiVO is compatible with DECT terminals associated with PTI functionality, but also with waterproof, drop-proof terminals specific to the healthcare sector.

We chose XiVO for its open source nature, its interoperability and its ability to integrate with our information system. The tool interconnects with our ERP, our BI solution, etc... There was also a strong stake for business, sales and customer service.

Rémi Rousset - DSI - Santévet

Our clients in the health sector

XiVO supports the health sector, clinics, hospitals

They talk about their experience with XiVO

Read the XiVO testimonials from public administrations.

Switch to XiVO now.

Do you have a project? We're ready to support you!

They chose XiVO. When do you you take the plunge?

Switch to XiVO now.

They chose XiVO.
When do you you take the plunge?