- Case Study
Skill and You, ce sont 14 écoles proposant plus de 200 formations qui ont choisi XiVO.
Customer relation
Public Administration
Industry
Education
Service
Health
Relation client
XiVO accompagne les entreprises industrielles dans leur transition digitale pour une industrie connectée, résolument tournée vers le futur. La solution XiVO s’adapte aux enjeux et aux mutations rapides du secteur industriel.
Shape your customer relationship
Customer experience is a strategic priority for contact centres. In order to transform this customer experience into business and loyalty, the open source solution dedicated to the contact centre, XiVO CC, offers advanced and tailor-made functionalities.
Manage your business in real time
Supervisor, agent, customer, each stakeholder in the customer relationship is integrated in an optimised and dynamic way in the XiVO solution. Benefit from ergonomic, intuitive interfaces and facilitate the work of your agents and supervisors.
Optimise customer interactions
XiVO CC allows you to visualise the customer journey in order to better anticipate their needs. This will enable you to offer a unique customer experience, improve customer satisfaction and loyalty.
Smart data for your contact centre
Its smart data functionalities enable it to anticipate the customer's request and to make the customer's experience more fluid, for maximum satisfaction. The reconciliation of telephone data with the customer's identity facilitates the construction of personalised analytical documents.
Connect XiVO to your business tools
XiVO CC is an interoperable solution at the heart of your contact centre. It allows integration with your business tools, Salesforce, Microsoft Dynamics, Sage, Coheris, GLPI, but also with your internally developed tools.
Offer more mobility
Your agents and supervisors will be up and running in a matter of moments, thanks to WebRTC technology (Softphony). All you need is a connection and a computer to access the solution.
We want to control the operation of our IT and telephone resources locally so that we can manage as much as possible in-house development and maintenance. We want a more compact technology portfolio, with a drastic selection of robust and flexible products.
- Pierre-Stéphane Sevellec - Telephony and contact centre solutions architect - Groupama Auvergne Rhône Alpes
Our clients
in customer relations
The XiVO solution has been established in contact centres for many years.
They talk about their experience with XiVO
Read the XiVO testimonials from public administrations.
- Case Study
Depuis 10 ans, 2200 salariés du réseau Groupama Rhône-Alpes Auvergne, utilisent quotidiennement XiVO.
