With Salesforce XiVO CRM integration, manage your telephony directly from your Salesforce interface. Companies in the Salesforce community can easily optimize their CRM usage with a comprehensive unified communications solution. The XiVO connector uses WebRTC technology and the Lightning version of Salesforce. Users simply need a secure Internet connection and a computer to make and receive calls. Benefit from plug-ins, click-to-call, and outbound and inbound call management with the built-in call banner in the Salesforce interface.
The XiVO solution integrates with the GLPI ticketing and fleet management solution to offer collaborative functions to all employees. Benefit from the click to Call, the telephone face-to-face and the park inventory
The click to call allows you to call any number in the user tooltips. The number will be detected in the contents to allow the call when clicking on a «phone icon».
Raising a record on an incoming call displays the caller’s current ticket. In addition, if several tickets are in progress, GLPI will offer a search engine on these tickets in progress. However, if no ticket is present, the ticket creation form with the identity of the prefilled applicant is displayed in GLPI. Finally, if the caller’s number is not known to GLPI, an error message will appear on the screen.