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Discover the XiVO Integrations and Options

Teams Integration

Receive and send calls to the outside world from Teams and benefit from all the functionality of XiVO. The XiVO and Teams interconnection allows you to route your calls between Teams & XiVO.

On cloud on premise
Homeworking
SVI
POPC Home
Customer Relation

Salesforce Integration

With Salesforce XiVO CRM integration, manage your telephony directly from your Salesforce interface. Companies in the Salesforce community can easily optimize their CRM usage with a comprehensive unified communications solution. The XiVO connector uses WebRTC technology and the Lightning version of Salesforce.
Users simply need a secure Internet connection and a computer to make and receive calls. Benefit from plug-ins, click-to-call, and outbound and inbound call management with the built-in call banner in the Salesforce interface.

Bluemind integration

The XiVO solution integrates with the BlueMind messaging solution to provide collaborative features:

Unified directory
Click to call directly from Bluemind contacts
Voice to mail : receiving voice messages in the mailbox with specific iconography
Unified face-to-face: as soon as a user is online, their status in Bluemind changes
Referral according to the state of presence: for example when switching to the "Absent" state XiVO automatically triggers a referral to the mobile of the user concerned
Calendar referral

GLPI Integration

The XiVO solution integrates with the GLPI ticketing and fleet management solution to offer collaborative functions to all employees. Benefit from the click to Call, the telephone face-to-face and the park inventory

The click to call allows you to call any number in the user tooltips. The number will be detected in the contents to allow the call when clicking on a «phone icon».

Raising a record on an incoming call displays the caller’s current ticket. In addition, if several tickets are in progress, GLPI will offer a search engine on these tickets in progress. However, if no ticket is present, the ticket creation form with the identity of the prefilled applicant is displayed in GLPI. Finally, if the caller’s number is not known to GLPI, an error message will appear on the screen.

Zimbra Integration

The XiVO solution integrates with Zimbra Collaboration Network Edition messaging to provide unified messaging capabilities for all XiVO users.

A Zimlet allows to dynamically query the telephone presence of the user.

The click to call allows you to call any number from the Zimbra directory. The number will be detected in the contents to allow the call when clicking on a «phone icon».

Microsoft Dynamics Integration

XiVO integration with Microsoft Dynamics allows your sales department to manage incoming and outgoing calls directly in the Microsoft Dynamics interface. Benefit from XiVO APIs to connect to your CRM:

Click to call
Plug rise
History
Statistics
call-tracking

CRM Cohéris Integration

XiVO integrates with the Coheris CRM tool. The log-in and click to call in the Coheris interface will allow you to focus on managing your sales to increase your business performance.

LDAP / AD synchronization

Synchronization gives you a unified directory for automatic management of user creation, modification and deletion in an LDAP/AD environment. Synchronization is bidirectional on many fields (custom).

Native features

flexibility and scalability

Scalability

Interoperability

Controlled
budget

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