Wisper 360 helps you reduce costs by optimizing workstation management.
We understand the unique challenges facing customer relationship centers. Following the growth of your customers and being able to respond to their requests quickly and efficiently is an important challenge for you!
Discover how Wisper 360 supports you and makes it easy to adapt to your customers' needs quickly and safely.
In the context of BPO, responsiveness is fundamental to meeting customer demands. In order to adjust the workload of agents according to needs, whether new customers, new products or seasonal load peaks, adapting quickly to these demands is a competitive issue.
The traditional deployment of new agents can be extremely time-consuming and costly, sometimes taking more than a few hours to set up and configure each workstation based on existing infrastructure. Wisper 360 revolutionizes this process by offering a one-click deployment of work environments, on-site or remote working, combining speed and integrated security without compromise.
With our ready-to-use desktop images (OS, applications, rights, etc.), centralized or pre-installed on stock machines, your new agents can be up and running in less than 24 hours. With such efficiency, you save time and resources while ensuring consistency and updating of tools and patches.
Optimize your customer relationship center management with Wisper 360.
Wisper 360 transforms the way you manage your customer requests in your customer relationship center!
By simplifying the installation, scalability and maintenance of your workstations, Wisper 360 accelerates and boosts your responsiveness to these requests! Without requiring infrastructure, the integration of workstations is done quickly and without worrying about server capacity for the management of virtual environments. This significantly reduces the time between decision-making and the availability of station on production.
With our solution, a new functional environment is ready in just 10 minutes, compared to much longer times with other solutions.
With Wisper 360, your customer relationship center benefits from agile management, fast scalability and easy maintenance, resulting in you effectively responding to the changing needs of your customers while optimizing your operations.
Customer relationship centres, which manage activities for several clients, must comply with strict requirements for segregation of training and tools. Traditionally, this involves complex and time-consuming deployment, requiring specific modifications on each machine and reconfiguring networks to ensure compliance. For example, one operator may prohibit the use of Chrome and require specific network stream openings, unlike the other.
With Wisper 360, these challenges are solved in an efficient and secure way. Our solution allows you to launch virtual machines (VMs) with separate configurations (operating system, applications, rights and network) in a single click. Each training or activity can be isolated and managed on the same physical hardware without requiring modifications to the room assets or installed software. This approach ensures full compliance for each client, while significantly reducing the time and resources required to manage configurations.
Automated planning of these VMs ensures that deployments take place without human intervention. This allows for the rapid provision of pre-defined training client environments, without waiting for IT to make changes and configure (OS, applications and network). With Wisper 360, your IT team can ensure that each training room is configured to meet the specific requirements of your customers with a single click.
With Wisper 360, you can accelerate your customer relationship center by radically transforming the way you deploy and manage your agents. Our innovative solution simplifies and accelerates the commissioning process, your agents are operational quickly, on site or in remote work.
With one-click activation and always up-to-date work environments, Wisper 360 eliminates configuration gaps and reduces downtime, allowing you to quickly respond to your customers' needs.
With Wisper 360, you ensure continuous excellence to your customers!
Adopt Wisper 360 today and take your customer relationship center to new heights of performance and customer satisfaction!
