Wisper will help you to accelerate the integration of your new customers.
Learn how Wisper 360 helps customer experience centers reduce costs by optimizing desktop management, facilitating telework, and minimizing service disruptions. Improve the productivity and profitability of your BPO with our efficient virtualization solution.
Challenges of IT installation and support are common, especially when it comes to maintaining productivity and profitability while monitoring agent activities, even in telework. These processes can often be heavy and costly, and traditional solutions can lack visibility and result in high operational costs.
Wisper 360 addresses these issues by significantly simplifying IT installation and support. It allows effective control of agent activity without being intrusive or requiring expensive tools. Unlike conventional methods, Wisper 360 provides increased visibility into workstation usage through keyboard and mouse tracking, reducing administrative and operational costs.
IT teams benefit from centralized management, freeing up time to focus on strategic tasks. The workstations are secure and optimized, can be activated with a click, whether on site or in telework. This approach maximizes performance while minimizing costs, allowing for reinvestment in strategic projects and eliminating non-productive activities. Centralizing maintenance and updates reduces wait times for agents and ensures smooth management of security incidents. Wisper 360 also ensures compliance with SLAs and minimizes performance penalties by ensuring independent and reliable workstation operation.
To avoid outages and maximize workstation availability, Wisper 360 uses advanced virtualization and centralized management. By automating updates and configurations, this solution reduces interruptions and human errors, allowing your agents to fully focus on their tasks without distractions.
In addition, Wisper 360 simplifies IT resource management, freeing up valuable time for your IT teams to focus on more value-added activities. With these features, Wisper 360 improves operational efficiency and optimizes your trays' performance, ensuring near-perfect continuity of service and almost total productivity.
Training of agents is crucial to ensure quality and performance, but it is often time-consuming due to the need for content delivery and frequent rotation.
Wisper 360 optimizes the use of training rooms by offering fast and flexible management of virtual workstations. Trainers can deploy pre-defined environments without additional hardware, reducing IT procurement and maintenance costs. Read Only mode allows for instant return to the original state after each session, preparing the post for a new session without delay. This feature ensures fast content rotation in seconds.
Persistent mode makes it easy to delete changes, and the ability to instantly switch between environments gains time for IT teams.
By integrating Wisper 360, customer relationship centers maximize the use of their spaces and facilities, providing a fluid and adaptable learning experience while saving valuable time.
For a customer relationship center, the effective management of workstations and training rooms is crucial. The challenges include cost reduction, fast maintenance, and flexibility to meet peak demand while ensuring maximum security.
Imagine a customer relationship center that regularly needs to set up and maintain workstations for training sessions and agent onboarding campaigns, while managing a computer fleet spread across multiple sites.
Prior to the implementation of Wisper 360, the customer experience center has to spend considerable time manually configuring workstations and managing updates, resulting in high costs and significant delays. With Wisper 360, configuration and updates are automated and run in the background. IT teams can now focus on strategic tasks, automatically managing training content for each shift in the same room, reducing operational costs and improving overall efficiency.
By integrating Wisper 360, the customer experience center not only optimizes the costs of managing stations and training rooms, but also improves response speed, maintenance and security. This solution allows a smooth and efficient management, while guaranteeing high performance and maximum productivity.
