Wisper 360 helps you reduce costs by optimizing workstation management.
Customer relationship centers operate in a demanding environment where speed, flexibility and security are essential. Our solutions are designed to meet these challenges by offering rapid implementation of new customers, agile adaptability to specific demands, rigorous management of cybersecurity and continuous optimization of operational costs.
In the demanding and competitive world of BPO, every minute is precious. Speed of deployment of a new client is critical. With Wisper, this deployment is simple, fast and secure.
Deploying a new client, remote working agents or temporary sites is a real challenge for customer relationship centers. Quick, simple and secure implementation is essential for IT managers. Wisper 360 allows you to take on this challenge by completing these tasks in less than 24 hours. This speed gives you the agility to meet your customers' needs, whether they are new contracts, peak demand or busy seasons.
With a click, work environments are ready, secure and up to date, ensuring a smooth transition from day one. This efficiency maximizes productivity and improves customer satisfaction from the start of projects.
In the dynamic world of customer relationship centers, adapting quickly to demands is crucial to remain competitive. Wisper 360 facilitates this adaptability by allowing the instant deployment of new agents, whether on-site or remotely working, as well as by quickly updating training content. Wisper 360 ensures fast and consistent updating of training content, allowing agents to be always up-to-date and ready to meet customer needs.
With Wisper 360, your agents can be up and running in less than 24 hours, even during peak load or for new product integration. This solution allows you to efficiently meet your customers' requirements while maintaining optimal performance, thanks to centralized management and automated processes. It also makes it easy to redeploy or downsize your fleet based on demand, providing valuable flexibility to adapt to changing customer needs.
With the rise of digital threats, cybersecurity is a priority beyond a major selection criterion for customer experience centers. Wisper 360 ensures rigorous safety management at all workstations.
Our solution allows the rapid and uniform application of your security policy on all workstations, without human intervention. Automated patch deployment ensures updates are made quickly, reducing the risk of unpatched vulnerabilities. In the event of an incident, Wisper 360 allows for an immediate restart on a sound basis, stopping the spread of infection and ensuring continuity of operations while protecting your data. This proactive approach minimizes outages and maintains maximum operational readiness.
It is important for BPOs to significantly reduce their costs while improving agent productivity and simplifying IT management. By centralizing and automating installations and updates, Wisper 360 minimizes interruptions and human errors, ensuring improved agent uptime and avoiding penalties. Automated scheduling of stops and starts optimizes the management of stations, reducing energy consumption and maintenance costs associated with heavy infrastructure.
Wisper 360 also provides a background update, reducing downtime and facilitating quick recovery in the event of an incident. For training environments, the solution provides a quick switch between different client environments and optimizes room utilization by increasing the number of available training without wasting time.
