If you are looking for a new IP telephony solution and are investigating between the different options available on the market, this article is for you!
We will present a comparison between two solutions, XiVO, a sovereign, French and open source solution, and RingCentral, an American telephone giant.
For more than 12 years, XiVO has been supporting private and public organizations, offering them a solution that gives them greater freedom, simplicity and performance.
Today, more than 700 private companies, communities, universities and call centres have adopted XiVO, and more than 300,000 employees use it daily.
Created in 1999 by Vlad Shmunis and Vlad Vendrow, RingCentral is an American solution, based in Belmont, California. RingCentral is a cloud computing and IP telephony company with many international customers.
What are the differences between XiVO and RingCentral? What are the advantages, disadvantages and differences between XiVO and RingCentral? What to choose between XiVO and RingCentral for your company, public administration, educational institution?
Find out all the answers to these questions in the following article.
XiVO - The advantages of Open Source
XiVO is an open source solution, but what exactly does it mean and how is it an advantage?
XiVO, being an open source software, is the result of the collaboration of a community of passionate people who work together to constantly improve its performance and accessibility. Open source software, such as XiVO, offers an open alternative to proprietary software. They can be used in various contexts, whether for personal, professional or government use, and offer great flexibility and adaptability to meet the specific needs of users.
XiVO provides complete documentation and engaged community. In addition, the solution is available as an open download, making it a tool that fully meets this designation of open source.
Private and public organizations can adapt and customize the platform according to their specific needs. This allows greater flexibility and customization freedom compared to RingCentral. RingCentral, unlike XiVO is a proprietary solution, so it is impossible to know and adapt the code, the structure of the solution as it pleases.
Lastly, open source is also a guarantee of trust and transparency. By publishing all or part of the code of its solution, XiVO ensures a certain freedom for its client and a great transparency related to its tool.
Also discover our selection of open source tools in: French open source software not to be missed in 2023 ".
XiVO - The security of a sovereign solution
The use of non-sovereign software creates security and data leakage risks for users. By not having control over the storage, management, collection, use and sharing of data, your users' personal data may be exposed to exploitation by entities outside your organization, what constitutes a danger to their confidentiality.
RingCentral is an American solution with its headquarters in California, which means it is directly impacted by the Cloud Act.
Criticized by some associations of defense of the privacy, this law allows the authorities of US justice to solicit from the providers of services operating in the United States, the personal communications of an individual, citizen or US resident, without the latter being informed, or his country of residence, or the country in which the data are stored. Source Wikipédia
The use of non-sovereign software, such as RingCentral, presents the risk of not complying with the laws and regulations in force, specifically with regard to the use and protection of personal data, such as the GDPR (European law). Such non-compliance can result in significant penalties and legal costs in the EU. On the other hand, by opting for a sovereign solution like XiVO, we minimize this risk and ensure compliance with the regulations in force.
If you work or represent an educational institution, feel free to read our article: " Why choose sovereign software for your educational institution? ".
XiVO vs RingCentral – On-Premise vs Cloud
One of the major differences between the two solutions is that XiVO is an on-premise software, while RingCentral, just like Ringover, is a 100% cloud solution. XiVO can be hosted in the customer’s datacenter or in a partner operator’s datacenter, such as Jaguar Network/ Free Pro. This configuration offers advantages in terms of digital sovereignty and data and call security, especially for call centres where recordings are made.
One of the main advantages of On-premise, in terms of data protection, is that it is stored in your own system and cannot be passed on to a third party.
In terms of pricing, SaaS (Software-as-a-Service) licenses are generally more expensive in the long run. Finally, On-premise offers greater autonomy, especially for administrators, who can access the software more easily.
In short, with XiVO in on-premise mode, you benefit from greater control over your data, a potential reduction in security risks, more predictable long-term costs and greater autonomy for your administrators.
XiVO - Close support from beginning to end
Wisper is both editor and integrator of its own XiVO solution. We offer personalized support to each customer during the commissioning and deployment of the XiVO solution. Our commitment is reflected in a careful follow-up, with the presence of dedicated experts and a hotline based in France to answer the needs and questions of our customers.
What are you waiting for to discuss this with our experts?
