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Case study Groupama - French Insurance Company

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Discover the success story of Groupama (Insurance Company)

With this customer case, discover the feedback of Groupama. In this testimony, you will be able to discover how and why our client has deployed XiVO. What has XiVO brought to the Aisne fire department?

Témoignage de Pierre-Stéphane SEVELLEC, Architecte solutions de téléphonie et de centres de contact.

For 10 years, the Lyon Vaise head office, the 7 management centers as well as more than 300 branches and 2,200 employees of the network from Groupama Rhône-Alpes Auvergnethat use daily XiVO.

With this success, Groupama decided to switch some of its contact center positions previously equipped with Genesys software to XiVO CC. Groupama thus chose XiVO CC, the customer relations tool.

XiVO CC is an open source call centre solution that provides your teams with tools and agility for smooth contact with your customers. Thanks to its native functionalities, it creates optimisation and added value for customer relations.

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study Groupama - French Insurance Company

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